Every carer call
and family message, handled.
A carer rings about a fall. A family member WhatsApps about a missed visit. CareCore answers both on the first contact, checks your own policies, opens the incident, assigns a named owner and pages the on-call nurse. A minute later your coordinator has the whole record waiting, not a voicemail or an unread chat.
Routine interactions deflected from coordinators
Median time to human escalation
Intent classification accuracy
Interactions with a full audit trail
Every interaction becomes an operational event.
Not a chatbot with a transcript. A pipeline that ends in a changed rota, an assigned task, a paged clinician and a signed audit record — whether it started as a voice call or a WhatsApp message.
- 01
Message or call lands
A carer calls or a family member messages on WhatsApp — day or night, in either direction.
- 02
Speech becomes signal
Voice is streamed and transcribed; WhatsApp messages are read and threaded — nothing typed, nothing queued.
- 03
Policy-grounded triage
Intent, client and severity resolved against your own uploaded procedures — and cited.
- 04
Workflow executes
Task raised, owner assigned, on-call paged, incident opened, family notified.
- 05
Everything recorded
Recording, transcript, reasoning and outcome written to an immutable audit trail.
The whole shift on one screen.
One console for calls, WhatsApp messages, clinical events and the evidence behind them. Pick a surface to see how your coordinators would work it.
Recording, diarised transcript, message thread, retrieved policy citations, the decision and the person who owns it — bound to one immutable record per interaction.
A control centre for every call, message, visit and incident.
CareCore turns carer phone calls and family WhatsApp messages into structured events — falls, medication concerns, missed visits, welfare checks and shift-cover requests — then executes your agency's own protocols, assigns a named owner and writes a complete evidence trail.
Intake
Answers every carer call and family WhatsApp message, resolving routine ones end to end.
Triage
Applies falls, medication and safeguarding protocols within seconds.
Rota
Finds cover by proximity, skills and availability before you notice a gap.
Compliance
Keeps CQC-ready evidence for every interaction, automatically.
GDPR by design
UK data residency, retention windows per record type, right-to-erasure workflows.
CQC-ready evidence
Recording, transcript, reasoning and outcome bound to every incident.
Human in the loop
Configurable confidence thresholds. Anything uncertain reaches a person in seconds.
See how CareCore handles a real interaction.
Play a simulated fall call from the first ring to the paged nurse — transcript, workflow and audit trail included.