A fall call, handled from ring to resolution.

Okay Daniel, I've got you. Take a breath — you've done the right thing ringing me. I'll stay with you the whole way through. First things first: can you see any bleeding, and is he complaining of pain anywhere, particularly the hip or the head?

Shoulder pain, no visible bleed — noted. Please don't move him, even if he asks you to. Pop a cushion under his head and something over him to keep him warm. Is he fully alert? Does he know where he is?

That's a good sign, and he's in safe hands with you. I'm paging Nisha, the on-call nurse, now — she'll ring you within two minutes. I've opened incident I-N-C two two nine one with everything you've told me, and I'll let his daughter Ruth know you're with him.

Stay with him, keep talking to him, and don't worry about the clock — I've pushed your next visit back half an hour and told Mrs Nayar's family. Nisha's dialling now. You handled that really well, Daniel.